Privacy Policy

Information We Collect

When you request a valuation or trade in a device with Selltek, we collect information such as your name, email address, phone number, postal address, bank or PayPal details for payment, and details about the device you are selling, including its brand, model, storage capacity and condition.

How We Use Your Information

We use your information to provide a valuation, process your trade-in, arrange secure postage, verify your device, issue payment, and communicate with you about your request. We may also use your details to comply with our legal and fraud-prevention obligations.

Data Storage and Security

Your information is stored securely and protected using industry-standard safeguards. Access is limited to authorised staff who need it to process your trade-in. We retain personal data only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations.

Third-Party Services

We may share limited information with trusted third parties who help us operate our service, such as courier partners for insured postage and payment providers for processing payouts. These partners are only given the information necessary to perform their role and are required to handle it securely.

Your Rights

You have the right to access, correct or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@selltek.co.uk.