Terms & Conditions

Eligibility

To use Selltek’s trade-in service, you must be at least 18 years old and legally entitled to sell the device you are submitting. By requesting a valuation, you confirm that you meet these requirements.

Device Ownership

You confirm that you are the legal owner of the device being sold, or have the owner’s permission to sell it, and that it is not stolen, lost, reported missing, or subject to any outstanding finance agreement.

Accurate Device Descriptions

You agree to provide accurate and honest information about your device, including its brand, model, storage capacity, network status and condition. Your initial quote is based on the details you provide.

Condition Assessment and Inspection

Once received, every device undergoes a thorough inspection to verify the condition and details submitted. This ensures every customer receives a fair and accurate final offer.

Offer Adjustments After Inspection

If your device’s condition differs from what was originally described, we will contact you with a revised offer. You may accept the revised offer or request the device be returned to you free of charge.

Payment Process

Once your device passes inspection and any revised offer is accepted, payment is issued promptly using your chosen payment method, typically within a few working days.

Returns and Cancelled Transactions

If you decline a revised offer, or a transaction cannot proceed for any reason, we will return your device to you free of charge using tracked, insured postage.

Fraud Prevention

We take fraud prevention seriously. Devices that are found to be stolen, counterfeit, or misrepresented may be retained and reported to the relevant authorities, and payment will be withheld.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at support@selltek.co.uk.